Returns Policy & Terms of Trading

NON-SECURE ORDERING

A substantial number of items on this site could not easily be sold in shopping trolley type environment. Diversity of colour choice and complexity of things like model details would make ordering too complicated. We also find that customers like to discuss the details of their order with us.

Because our over rugs and tailored items are made to especially order for your car you will need to be certain that the colour and type of product chosen is correct

Re-dying finished products is not technically possible and re-designed products can be both costly and time consuming

ORDERING ONLINE

  • Choose the item(s) you wish to order
  • Click the to buy link in order to connect to the secure ordering page
  • Select size/colour/item required and click the buy now button
  • You will be connected to an encrypted line and from this point
  • you can send your details securely
  • Follow on-screen directions
  • Select preferred delivery method
  • A confirmation of of your order will be e-mailed by return

SECURITY

Orders placed using the secure ordering buy now buttons are encrypted to protect your credit card and other details.

Please be aware however that e-mail links within the pages are not secure so sensitive detail should not be sent by standard e-mail.

We do not store your credit card details electronically.

DELIVERY CHARGES

Standard Uk delivery charges are included

Express carriage option available at additional charge

For export sales please select relevant carriage charge from shopping basket

PAYMENT

Our policy is to charge for the goods at point of despatch and not at point of order as there may be occasions when there is a delay between the two.

Your card will not be charged until your order is ready for despatch

We accept payment by VISA, Mastercard, American Express (via PayPal)

We make no surcharges for payment by credit card

CURRENCY POLICY

We charge for our goods in UK Sterling

Currency conversions shown are an approximate guide only

If your order is from outside of the UK your card issuer will convert the charge to your own currency

VAT

Prices shown include UK VAT which is currently charged at 20%

VAT will be charged on UK and EC sales

If you are EU vat registered please advise your registration number when placing order

Orders from outside the EU are charged without vat

ORDER DELAYS

If we cannot sent your order promptly

we will advise you accordingly with an indication of the delivery date expected

If this is unacceptable to you can cancel your order at any time prior to despatch

YOUR DETAILS

In order to process your order we will store the details you send

From time to time we may send you details of offers and updates by post

We will not send unsolicited e-mails nor will we pass on your details to third parties

If you wish to be removed from our postal mailing list please advise us by phone/fax/letter or e-mail and we will confirm deletion by return

RETURNS POLICY

We will deal with any matters arising from your order promptly and with courtesy.

With non tailored items (drapes)

In the unlikely event of your being unhappy with goods supplied we will offer a replacement or full refund but would ask that they are returned within 21 days in good condition.

With tailored items (Over rugs, Pioneer, and Superiders)

  • You should be aware that these will be made to special order for your car
  • You need to be certain that the colour and type of product chosen is correct
  • Re-dying finished products is not technically possible and re-designed products if possible can be both costly and time consuming
  • We are unable to offer a refund or replacement service for these items on non-quality related issues

Price & Availability of items shown on this website

We reserve the right to alter the price of products shown on this website, change or withdraw products from sale

CONTACTS

Your enquiry or order will be handled by Charles Afford who can be contacted on 01604 714103 or by email to info@sheepskinshop.co.uk