Returns Policy & Terms of Trading
NON-SECURE ORDERING
A substantial number of items on this site could not easily be sold in shopping
trolley type environment. Diversity of colour choice and complexity of things like
model details would make ordering too complicated. We also find that customers like
to discuss the details of their order with us.
Because our over rugs and tailored items are made to especially order for your
car you will need to be certain that the colour and type of product chosen is correct
Re-dying finished products is not technically possible and re-designed products
can be both costly and time consuming
ORDERING ONLINE
- Choose the item(s) you wish to order
- Click the to buy link in order to connect to the secure ordering page
- Select size/colour/item required and click the buy now button
- You will be connected to an encrypted line and from this point
- you can send your details securely
- Follow on-screen directions
- Select preferred delivery method
- A confirmation of of your order will be e-mailed by return
SECURITY
Orders placed using the secure ordering buy now buttons are encrypted to protect
your credit card and other details.
Please be aware however that e-mail links within the pages are not secure so sensitive
detail should not be sent by standard e-mail.
We do not store your credit card details electronically.
DELIVERY CHARGES
Standard Uk delivery charges are included
Express carriage option available at additional charge
For export sales please select relevant carriage charge from shopping basket
PAYMENT
Our policy is to charge for the goods at point of despatch and not at point of order
as there may be occasions when there is a delay between the two.
Your card will not be charged until your order is ready for despatch.
We accept payment by VISA, Mastercard, American Express, Switch and Cheques
We make no surcharges for payment by credit card
CURRENCY POLICY
We charge for our goods in UK Sterling
Currency conversions shown are an approximate guide only
If your order is from outside of the UK your card issuer will convert the charge
to your own currency
VAT
Prices shown include UK VAT which is currently charged at 17.5%
VAT will be charged on UK and EC sales
If you are EU vat registered please advise your registration number when placing
order
Orders from outside the EU are charged without vat
ORDER DELAYS
If we cannot sent your order promptly
we will advise you accordingly with an indication of the delivery date expected
If this is unacceptable to you can cancel your order at any time prior to despatch
YOUR DETAILS
In order to process your order we will store the details you send
From time to time we may send you details of offers and updates by post
We will not send unsolicited e-mails nor will we pass on your details to third parties
If you wish to be removed from our postal mailing list please advise us by phone/fax/letter
or e-mail and we will confirm deletion by return
RETURNS POLICY
We will deal with any matters arising from your order promptly and with courtesy.
With non tailored items (drapes)
In the unlikely event of your being unhappy with goods supplied we will offer a
replacement or full refund but would ask that they are returned within 21 days in
good condition.
With tailored items (Over rugs, Pioneer, and Superiders)
- You should be aware that these will be made to special order for your car
- You need to be certain that the colour and type of product chosen is correct
- Re-dying finished products is not technically possible and re-designed products
if possible can be both costly and time consuming
- We are unable to offer a refund or replacement service for these items on non-quality
related issues
Price & Availability of items shown on this website
We reserve the right to alter the price of products shown on this website,
change or withdraw products from sale
CONTACTS
Your enquiry or order will be handled by either Peter Robinson or Charles
Afford who can be contacted on 01604 714103 or by email to info@sheepskinshop.co.uk
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